VA Enterprise Service Desk Tier 2/3 Support

Department of Veterans Affairs · Office of Information & Technology · 36C10B26R0119

Pursuit Fit decision

The Pursuit Fit Score, PURSUE / REVIEW / PASS recommendation and evidence trail for this opportunity are produced by the decision engine from your persisted Company DNA and stored with your company. Open the canonical analysis to run or review it.

Requirements summary

  • Tier 2/3 service desk for 400k+ VA endpoints
  • ServiceNow workflow administration
  • Lowest Price Technically Acceptable evaluation

Compliance & mandatory requirements

  • No structured compliance requirements captured.

Solicitation details

Agency

Department of Veterans Affairs

Solicitation

36C10B26R0119

Contract value

$12.7M · 4-year

Contract type

LPTA — Firm Fixed Price

Evaluation

LPTA

Due date

Sep 30, 2026 (45d)

NAICS

541519 — Other Computer Related Services

Set-aside

8(a) Set-Aside

Clearance

Public Trust · 0 cleared FTE

Staffing

62 FTE · start 45d

Place of performance

Remote CONUS / Austin, TX

Competition

9 bidders · moderate incumbent

Incumbent & award history

Halcyon Support Group

$10.9M · awarded Nov 2022

Priced at the low end of the range; recompete expected to be price-driven.