VA Enterprise Service Desk Tier 2/3 Support

Department of Veterans Affairs · Office of Information & Technology · 36C10B26R0119

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Example analysis content. The incumbent, award history, competition, evaluation method, clearance and requirement details on this page are illustrative RADSVI example content used to demonstrate the product. They are not verified facts from a federal solicitation. Live federal notices show only what the source actually publishes.

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Requirements summary

  • Tier 2/3 service desk for 400k+ VA endpoints
  • ServiceNow workflow administration
  • Lowest Price Technically Acceptable evaluation

Solicitation details

Agency

Department of Veterans Affairs

Solicitation

36C10B26R0119

Contract value

$12.7M · 4-year

Contract type

LPTA — Firm Fixed Price

Evaluation

LPTA

Due date

Sep 30, 2026 (45d)

NAICS

541519 — Other Computer Related Services

Set-aside

8(a) Set-Aside

Clearance

Public Trust · 0 cleared FTE

Staffing

62 FTE · start 45d

Place of performance

Remote CONUS / Austin, TX

Competition

9 bidders · moderate incumbent

Incumbent & award historyDemo · illustrative

Halcyon Support Group

$10.9M · awarded Nov 2022

Illustrative demo scenario: a price-driven recompete. No pricing or performance facts are asserted.