Privacy Policy

1. Information we collect

• Account data: name, work email and authentication records for each user.
• Customer content: company capability, certification, past performance, capacity and opportunity information you submit.
• Billing data: plan, subscription status and payment-provider identifiers. Card details are handled by our payment processor and are never stored by RADSVI.
• Operational data: logs, diagnostics and security events needed to run and protect the Service.

2. How we use information

We use information to provide and secure the Service, generate the analyses and recommendations you request, administer subscriptions, respond to support requests and meet legal obligations. We do not sell personal information, and we do not use customer content for advertising.

3. Tenancy and access controls

Customer content is stored in a multi-tenant database with row-level access controls that restrict records to the owning company account. RADSVI personnel access customer content only where necessary to operate the Service, resolve a support issue or comply with law.

4. Service providers

We rely on a limited set of vendors to deliver the Service, including cloud hosting and database infrastructure, transactional email delivery and payment processing. These providers process data on our instructions under contractual confidentiality and security obligations.

5. Retention and deletion

We retain account and customer content for as long as the account is active and for a limited period afterwards to satisfy legal, accounting and dispute-resolution requirements. You may request deletion of your workspace data by contacting support.

6. Security

We use encryption in transit, scoped credentials, least-privilege service access and routine security review. No system is perfectly secure, but we work to remediate identified risks promptly.

7. Your choices and rights

Depending on your jurisdiction, you may have rights to access, correct, export or delete personal information. Requests can be made to our support address and will be verified before we act on them.

8. International processing

The Service is operated from the United States. If you access it from elsewhere, your information may be transferred to and processed in the United States.

9. Changes

We may update this policy as the Service evolves. Material changes will be reflected in the "last updated" date above and, for paid customers, communicated by email where appropriate.

10. Contact

Privacy questions or requests: support@radsvi.com.